1.1 Introduction
This Privacy Policy explains how OfficeFnD ("Company", "we", "us", "our") collects, uses, stores, shares, and protects your information when you use our website, mobile site, mobile applications, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to the terms of this Privacy Policy and consent to the collection and use of your information in the manner described herein
1.2 Scope and Applicability
This Privacy Policy applies to:
- Users / Clients who visit, browse, enquire, or book workspaces through OfficeFnD
- Workspace Providers / Space Partners / Hosts who list or offer spaces on OfficeFnD.
- Any other person who interacts with our Platform or communicates with us.
It is to be read together with our Terms and Conditions and any other agreements executed with you.
1.3 Information We Collect
We may collect the following categories of information:
1.3.1 Information You Provide Directly
1. Account and profile details
- Name, email address, mobile number
- Company name, designation, business email
- Password or authentication details
2. Booking and enquiry details
- Space type needed, city, location preference
- Team size, budget, tenure, start date
- Any special requirements you choose to share
3. Workspace Provider details
- Legal name, contact person, GST details
- Property address, ownership/authority documents (if provided)
- Bank details for payments (where applicable)
4. Communication
- Emails, chat messages, WhatsApp messages, or phone call records (where recorded with prior intimation)
- Feedback, ratings, and reviews
5. KYC / Compliance documents (where applicable)
- PAN, Aadhaar, company incorporation documents, address proof, etc., as required for due diligence or regulatory compliance.
1.3.2 Information Collected Automatically
When you use the Platform, we may automatically collect:
1. Device and log data
- IP address, browser type, operating system
- Device identifiers, app version
- Date/time of visits, pages viewed, referring URLs
2. Usage data
- Search queries, filters applied, listings viewed
- Clickstream data and interactions with features
3. Cookies and similar technologies
We may use cookies, web beacons, and similar technologies to:
- remember your preferences and login
- understand usage patterns
- improve performance and personalize content
You can control cookies through your browser settings, but disabling them may limit certain Platform features.
1.4 How We Use Your Information
We use your information for the following purposes:
1. To provide and improve our Services
- Enable search, shortlisting, and enquiries
- Facilitate communication between Users and Workspace Providers
- Customize recommendations based on your preferences
2. To process bookings and transactions
- Contact you regarding site visits, proposals, and agreements
- Facilitate payments, refunds, or commissions where applicable
- Generate invoices and payment confirmations
3. To communicate with you
- Respond to your queries and support requests
- Send alerts, notifications, and updates related to your enquiries/Bookings
- Send marketing communications, offers, newsletters (with your consent where required)
4. To ensure security and compliance
- Detect and prevent fraud, abuse, and unauthorized access
- Enforce our Terms and Conditions
- Comply with legal obligations, law enforcement requests, and regulatory requirements
5. To analyze and enhance our Platform
- Conduct analytics, research, and user behavior studies
- Improve user experience, features, and performance
- Develop new products and services
1.5 Legal Basis for Processing (for reference)
Where applicable, we rely on:
- Consent – when you voluntarily provide data or opt-in to marketing
- Contractual necessity – to provide services you request
- Legitimate interest – to improve services, prevent fraud, and ensure security
- Legal obligation – to comply with tax, regulatory, and law enforcement requirements
1.6 Sharing and Disclosure of Information.
We do not sell your personal data. We may share your information in the following situations:
1 With Workspace Providers.
- When you enquire or show interest in a property, your relevant details (name, contact, company, requirements) may be shared with the concerned Workspace Provider to facilitate site visits, proposals, and agreements.
2. With Service Providers and Partners
Third-party vendors who help us with:
- hosting, cloud storage, and server maintenance
- payment processing and gateways
- SMS, email, and communication tools
- analytics and marketing
These parties are generally bound by confidentiality and data protection obligations.
3. With group entities or affiliates (if any)
For internal business purposes, customer support, or business continuity.
4. For legal and security reasons
- To comply with applicable law, regulation, legal process, or government request
- To enforce our Terms and Conditions or protect our rights, property, or safety
- To protect users, the public, or our systems from harm or illegal activities
5. Business transfers
- In case of a merger, acquisition, reorganization, sale of assets, or similar event, your information may be transferred as part of the transaction, subject to confidentiality obligations.
1.7 Data Retention
1. We retain your information for as long as:
- necessary to fulfil the purposes set out in this Policy.
- required by applicable laws and regulations.
- necessary for dispute resolution, enforcement of agreements, and defending legal claims.
2. We may anonymize or aggregate data so that it no longer identifies you and retain it for analytics and business purposes.
1.8 Data Security
1. We implement reasonable technical and organizational measures to protect your information, including:
- encryption where appropriate
- access controls and authentication.
- secure server and network configurations.
2. However, no method of transmission or storage over the internet is fully secure. While we strive to protect your data, we cannot guarantee absolute security.
1.9 Your Rights and Choices
Depending on applicable laws, you may have the right to:
- Access and review the personal data we hold about you.
- Correct or update inaccurate or incomplete information.
- Withdraw consent for certain processing (e.g., marketing), without affecting prior lawful processing.
- Request deletion of your data, subject to legal and legitimate business retention requirements.
- Opt-out of marketing communications at any time via unsubscribe links or by contacting us.
To exercise these rights, you may contact us using the details in the Contact Us section below. We may need to verify your identity before acting on your request.
1.10 Children’s Privacy
Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will take steps to delete it.
1.11 International Transfers
At present, our primary operations are based in India. However, your data may be stored or processed on servers located in or outside India, subject to data protection laws and contractual safeguards.
1.12 Third-Party Websites and Services
Our Platform may contain links to third-party websites or services. We are not responsible for:
- privacy practices, content, or policies of such third parties.
We encourage you to review their privacy policies separately.
1.13 Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on the Platform with a revised "Last Updated" date. Your continued use of the Platform after such changes indicates your acceptance of the revised Policy.
1.14 Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact:
- Company Name: OfficeFnD
- Registered Address: [Insert full registered address in India]
- Email: [Insert privacy/support email]
- Phone: [Insert support phone number]
